judecorp: (i hate it)
[personal profile] judecorp
We tried to fly to Florida this morning to go visit Jen's parents for a couple of days. Here is a brief synopsis of our "travel" experience:

1. Wake up at 3:30am.
2. Leave for airport just before 4:00am.
3. Arrive at airport at 4:35am.
4. Pull into long-term parking lot. Get ticket. Realize that they plowed all of the cars in on Saturday and that we will have to snowcrash into parking spot.
5. Try spot #1. Get stuck. Spin out. Back out.
6. Try spot #2. Get stuck. Spin out. Almost can't back out. Parking shuttle looks annoyed. Feel like crying.
7. Try spot #3. Jen gets out and kicks at ice for a couple of minutes. Pull into spot. Shuttle has left.
8. While Jen is kicking ice, Orbitz calls. Flight is cancelled. They have courtesy rebooked us on a flight leaving Tuesday. I tell Orbitz Lady that we are supposed to be returning on Wednesday. She tells us to talk to someone at ticket counter.
9. Give Jen bad news. Get on new shuttle.
10. Get off shuttle. Man getting on shuttle says a plane to DC is cancelled. We were going to Charlotte. That's 2.
11. 4:50am - walk into terminal. Look for end of US Airways line. Find it in another section near Delta counters. Notice that all other airlines running on schedule.
12. Dial US Airways 800 number. Wait on hold for 1 hour, 10 minutes. Hang up.
13. 6:20am - dying of hunger, try to forage for breakfast. All real food is inside security gates. End up with blueberry muffin and milk.
14. Alternate between standing with Jen and sitting in chair in another area because pelvis hurts.
15. 11am - Witness screaming match between disgruntled customer and disgruntled ticket counter worker. DC is upset because she has waited two hours for a delayed flight. DTCW tells her to shut up because people have been waiting since 5am. I love her. She walks out.
16. 11:30am - Jen and I reach the ticket counter and are determined to be as nice as possible. (Me: I guess it's not a good day to work at the airport...)
17. We get rebooked to our satisfaction, though it's annoying. We're going to try again in a couple of days, had to shift days off and stuff, but hopefully have good flights AND our ticket counter worker was very kind and helpful.
18. Our rebook is on another airline, so we walk to the Delta counter to get seat assignments.
19. 12pm - Get back on parking shuttle, go back to car.
20. Get charged full day's parking rate. $7. Suck.
21. 12:20pm - Find Ruby Tuesday's on road to highway. Eat.
22. 2pm - Pull into driveway. Home sweet home after 10 hours.
23. 5pm - Wake up from nap. Feel very disoriented.

Dear God, this had better be the best trip ever... eventually.

Date: 2007-03-23 03:53 pm (UTC)
From: [identity profile] judecorp.livejournal.com
It is incredibly irksome that airlines use planes to go from place to place to place. I'm not saying there is some better way (because I doubt there is), but to have a backlog like that in a place where there is NO WAY the weather is bothering flights (like Phoenix when there is a storm on the East Coast) is really bothersome to me. I feel like there needs to be some sort of backup plan.

But there DEFINITELY needs to be a better customer service plan, because you can't strand hundreds of thousands of people and give out an 800 number with a permanent busy signal. It's really maddening.

I wish I liked long road trips, or had unlimited time to travel. Then maybe I wouldn't be bothered so much. :)

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